What you'll learn
ITSM Processes
Basic ServiceNow Administration
How ITSM Processes are applied and used in ServiceNow
Incident Management
Requirements
ServiceNow basic administration would be a plus but not mandatory considering that this course is not that technical
Description
What makes this course stand out from the crowd?· Thorough introduction:o ITSM - IT Service Managemento ServiceNow· Complete course, covers the most important ITSM processes: Request Fulfillment process Problem Management process Change Management process CMDB – Configuration Management Database process Knowledge Management process Service Level Management process· Carefully designed, each lecture is divided into 5 parts:o Definition of each processo Personas most suitable for the processo Use case(s) - real life scenarioso Process Diagram - Similar to Visio formato Demonstration(s) - Hands - On· Quizzes and assignments at the end of each section.· Engaging instructor (that's me) ready to answer your questions.When to purchase this course?You are starting or want to boost your IT careerYou need a refreshment.You want to explore a new platformRainy outside?!Quarantined?!The numbers of customers who have migrated to the most used ITSM Tool -ServiceNow is exponentially growing. Take this chance to learn about ServiceNow and ITSM processes fast and don't be left behind.Another perk is that once you'll be purchasing the course, you will have access to the Q&A forum or the direct messages. Make sure to drop me a message and let me know if the course helped and what needs to be added or improved.
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 Agenda
Lecture 3 Learning Outcome
Section 2: Course Essentials
Lecture 4 Introduction to ITSM
Lecture 5 ITSM and its Framework
Lecture 6 Hands-On ServiceNow
Section 3: ITSM Core Processes
Lecture 7 Incident and Major Incident Management
Lecture 8 Request Fulfillment
Lecture 9 Problem Management
Lecture 10 Change Management
Lecture 11 CMDB - Configuration Management Database
Lecture 12 Knowledge Management
Lecture 13 Service Level Management
Section 4: Summary and Closure
Lecture 14 Summary and Closure
ServiceNow New Users,ServiceNow Existing Users,Service Managers,Project Managers



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