What you'll learn
Understand the operations of a Quality Management System (QMS) based on ISO 9001
Understand various roles of the auditor in planning, leading and following up on a management system audit in accordance with ISO 19011
Gain ability in interpreting the requirements of ISO 9001 in the context of a QMS audit
Acquire the competencies of an auditor to lead an audit and audit team
Understand the relationship between ISO 9001 and other standards and regulatory frameworks such as ISO/IEC 17021-1, ISO/IEC 17024, ISO 10012-1 etc.
Requirements
Knowledge or experience in management systems implementation & internal audit is an added advantage but not required.
Description
This course provides thorough training on the implementation of ISO 9001 standard, all its requirements and required skills necessary to effectively complete an internal and external (i.e. first, second and third party) audit from the auditor's point of view. The course is designed in a practical way to ensure that the auditor acquires all the necessary techniques required to confidently conduct effective audit, both internal and external. This intensive course is specifically designed to train corporate staff to serve as ISO 9001 lead auditors.This course consists of all necessary information to enable you understand all of ISO 9001:2015 requirements and to perform a complete ISO 9001 audit in a supplier's facility, as well as, in behalf of a certification body. You will acquire cutting-edge techniques and skills to plan and confidently carry out internal and external audits in line with ISO 19011 requirements and the certification process according to ISO/IEC 17021-1.The course exposes you to key techniques in ISO/IEC 17024 standard, ISO 19011 - Guidelines for auditing management systems standard, ISO/IEC 17021 Conformity assessment — Requirements for bodies providing audit and certification of management systems, ISO/IEC 17025 – Requirements for testing and calibration laboratories standard and ISO 10012-1-Quality assurance requirements for measuring equipment — Part 1: Metrological confirmation system for measuring equipment standard. At the end of this course, you would have acquired the necessary skills that will enable you conduct effective remote audit, from anywhere across the world.You will understand the role of International Accreditation Forum (IAF) with respect to certification bodies. You will acquire capabilities and competencies in auditing organizations based on best practices.The course consists of FREE downloadable templates, white papers and other resources that you can practice with to enhance your skills or customize for your personal and/or professional usage.
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Essential Elements of QMS
Lecture 2 What is quality?
Lecture 3 Essential Elements of QMS
Lecture 4 Fundamental Concepts in ISO 9001
Lecture 5 Action Plan for Organizations & Certification Process
Lecture 6 Benefits of ISO 9001 Certification Program to Customers
Section 3: PDCA Model
Lecture 7 What is PDCA Cycle
Lecture 8 When to Use PDCA Model
Lecture 9 PDCA Cycle and ISO 9001
Lecture 10 Process Approach and PDCA Cycle
Section 4: Auditable Clauses in ISO 9001
Lecture 11 Context of the Organization
Lecture 12 Context of Organization and Risk Based Thinking
Lecture 13 Clause 5 - Leadership
Lecture 14 Clause 6 - Planning
Lecture 15 Clause 7 – Support
Lecture 16 Clause 8 – Operation
Lecture 17 Clause 8 – Operation 1
Lecture 18 Clause 8 – Operation 2
Lecture 19 Clause 9 - Evaluation
Lecture 20 Clause 10 - Improvement
Section 5: Organizational Knowledge
Lecture 21 Organizational Knowledge
Lecture 22 Types of Organizational Knowledge
Lecture 23 Stage for Processing Knowledge
Section 6: Audit Roles and Responsibilities
Lecture 24 Lead Auditor
Lecture 25 Auditor
Lecture 26 Technical Specialist & Certification Reviewer
Lecture 27 Audit Client & Management Team
Lecture 28 Auditee & Host Guide
Section 7: Conformity, Certification & Accreditation
Lecture 29 Conformity
Lecture 30 Certification
Lecture 31 Accreditation
Section 8: ISO/IEC 17024, ISO 19011 and ISO/IEC 17021-1
Lecture 32 ISO/IEC 17024
Lecture 33 ISO 19011
Lecture 34 ISO/IEC 17021-1
Section 9: International Accreditation Forum (IAF), ISO 10012 & ISO 17025
Lecture 35 International Accreditation Forum (IAF)
Lecture 36 ISO 10012 & ISO 17025
Lecture 37 ISO 10012-1
Lecture 38 Requirements for a measurement quality system
Section 10: QMS Audit Methodologies
Lecture 39 Foundations of Auditing
Lecture 40 ISO 19011 and Auditing
Lecture 41 Features of Audits
Lecture 42 Audit Types and Goals
Lecture 43 Conformity and Non-Conformity
Lecture 44 Attributes of a Successful Auditor
Lecture 45 Pre-Audit & Audit Objectives
Lecture 46 Audit Plan, Scope and Team
Lecture 47 Audit Lead and Methodology
Lecture 48 Systems and Documentation
Lecture 49 Steps and Opening Meeting
Lecture 50 Evidence Gathering
Lecture 51 Audit Approach & Document Review
Lecture 52 Document Review
Lecture 53 Interview & Questioning Techniques & Audit Findings
Lecture 54 Audit Findings and Closing
Lecture 55 Audit Reporting
Section 11: Remote Auditing
Lecture 56 Remote Audit
Lecture 57 What happens in a remote audit
Lecture 58 Tips for Effective Remote Audits
Lecture 59 Getting ready for remote auditing
Lecture 60 Benefits of Remote Audits
Auditors seeking to perform and lead ISO 9001 Quality Management System (QMS) certification audits,Managers or consultants who desire to master a Quality Management System audit process,Personnel with the responsible of maintaining conformance with QMS requirements,Technical experts seeking to take part in a Quality Management System audit,Expert advisors and professionals in Quality Management



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