Helps service companies to gain a competitive edge over others
What you'll learn
Describe Managing Demand in Service Operations
Explain Factors Affecting Day-to-Day Service Operations
List Causes of Variations in Demand
Explain Patterns of Demand
List Benefits of Managing Demand in Service Operations
Explain The Excess Demand to Excess Capacity Continuum
Explain What is meant by Productive Capacity
Describe Functions of Demand Management
Explain Steps for Managing Demand in Service Operations
Explain Strategies to Manage Demand
Explain Waiting Line (Queue) Management
Describe Problems of a Waiting Line
Explain Characteristics of a Queue System
Describe Role of Aggregate Planning in Managing Demand
Describe Role of Manager in Managing Demand
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Requirements
No prior knowledge is required
Description
Balancing Demand & Productive Capacity in Service Operations helps service companies to gain a competitive edge over others in the market as if there is anything that makes a customer move on to your competitor, then it is poor and slow service, having to wait in queue, and being disappointed at not getting served.
For efficient, effective, and economical operation of services of an organization, it is essential to integrate the demand management and productive capacity planning system. Managing demand and productive capacity planning follow adaption of service features and finalization of a price strategy, resource planning during changes in demand.
Managing demand and productive capacity planning addresses a fundamental problem of low service throughput, inventory management, and resource utilization. Managing demand and productive capacity planning are essential for customer delight and overall success of a service organization.
Productive Capacity Planning is required for service delivery, quality management, inventory management, resource management, and equipment management. Productive Capacity Planning ensures that service team can meet the required demand levels through optimum utilization of resources, quality management, and cost savings.
Services may require more than one step to be delivered to the customers. Also, many times, this sequential delivery places a constraint on the service provider's capacity to deliver services to multiple consumers who may arrive at once.
It is obvious that the profitability of a service company depends upon its productive capacity or the number of consumers it can serve. Thus, it is crucial that's service companies should learn to manage elements of its productive capacity such as its physical facilities, equipment, personnel, or the number of services provided in order to fulfil the demand.
Who this course is for:Service operations staffAnalystsManagersOperations managers