Build IT Service Value with ITIL 4 Managing Professional, Create, Deliver, & Support IT Services with ITIL 4 CDS.
What you'll learn
Gain a deep understanding of the ITIL 4 framework, its core principles, and the four dimensions of service management.
Understand how to design and transition IT services efficiently, ensuring alignment with business needs and seamless integration into operations.
Explore the Service Value System and its components, including the Service Value Chain, guiding principles, governance, and continual improvement.
Learn about the activities within the Service Value Chain, such as Plan, Improve, Engage, Design & Transition.
Explore the processes and techniques for defining and managing service levels, agreements, and expectations.
Learn the best practices for creating and maintaining a service catalog that offers clear and relevant service offerings to customers.
Learn how to measure service performance, gather relevant data, and produce reports to drive informed decision-making and continual improvement.
Understand how to efficiently manage and fulfill service requests from customers, enhancing service delivery efficiency.
Master effective communication strategies and stakeholder management techniques to align IT services with business needs.
Delve into customer journey mapping, analyzing touchpoints and interactions to enhance customer experiences.
Explore the integration of digital transformation practices with IT Service Management to achieve high-velocity IT service delivery.
Learn how to measure and manage customer satisfaction, ensuring continuous improvement in customer experiences.
ITIL 4 and Lean Principles.
ITIL 4 Practices for HVIT.
Learn how to establish a culture of continual improvement and effectively measure service performance.
Gain insights into effective IT governance and organizational structures that support service excellence.
Understand how to identify and manage risks in IT service management, enabling better decision-making.
and much more
Requirements
Willingness or Interest to learn about ITIL 4 Managing Professional
Description
ITIL 4 Managing Professional Certification Course: Enhancing IT Service Management ExcellenceWelcome to the ITIL 4 Managing Professional Certification Course! This comprehensive program is designed to equip you with the knowledge and skills required to excel in IT Service Management using the ITIL 4 framework. ITIL 4 Managing Professional is a certification level within the ITIL 4 certification scheme offered by AXELOS. ITIL (Information Technology Infrastructure Library) is a widely adopted framework for IT Service Management (ITSM) that provides best practices and guidelines for efficiently managing IT services and delivering value to customers.The ITIL 4 Managing Professional certification is designed for IT professionals who want to demonstrate their expertise in IT Service Management across the entire ITIL service value chain.Throughout this course, you will delve into key concepts and principles of ITIL 4, explore the ITIL 4 Specialist areas of Create, Deliver, and Support (CDS), Drive Stakeholder Value (DSV), and High-Velocity IT (HVIT), and master the ITIL 4 Strategist module, Direct, Plan, and Improve (DPI).In the ITIL 4 CDS section, you'll learn how to design and deliver effective IT services, manage service catalogs, ensure service levels are met, and optimize service request fulfillment. The DSV section will guide you through understanding customer journeys, stakeholder management, and achieving high customer satisfaction. The HVIT module explores digital transformation, Agile and DevOps practices, and lean principles for efficient IT operations.Additionally, in the DPI module, you will gain insights into governance, organizational structure, continual improvement, and risk management to drive service excellence. Throughout the course, you'll also receive valuable exam preparation tips to help you confidently tackle the ITIL 4 Managing Professional Certification Exam.The ITIL 4 Managing Professional certification is well-regarded in the IT industry and is a valuable asset for IT professionals seeking to advance their careers in IT Service Management and demonstrate their proficiency in implementing ITIL 4 practices effectively.The ITIL 4 Managing Professional certification is aimed at IT professionals and practitioners who want to gain a deeper understanding of ITIL practices and how they can be applied in real-world scenarios. It consists of four modules:ITIL 4 Specialist: Create, Deliver, and Support (CDS): This module focuses on the creation and delivery of IT services, including service design, service transition, and service operation.ITIL 4 Specialist: Drive Stakeholder Value (DSV): This module explores how to engage with stakeholders and deliver value to customers and users through effective service management.ITIL 4 Specialist: High-Velocity IT (HVIT): This module addresses the challenges and opportunities presented by digital transformation and the need for organizations to operate at high velocity.ITIL 4 Strategist: Direct, Plan, and Improve (DPI): This module provides guidance on how to plan and implement ITIL practices within an organization and drive continuous improvement.ITIL certifications, including ITIL 4 Managing Professional, are widely recognized in the IT industry and can be valuable for IT professionals seeking to enhance their career prospects and contribute to the effective management of IT services within their organizations.Join us on this exciting journey to enhance your IT Service Management skills, and become an ITIL 4 Managing Professional, empowering yourself and your organization with best practices for delivering exceptional IT services and value. Enroll now and unlock the path to ITIL 4 Managing Professional, ITSM excellence!Thank you.
Overview
Section 1: Introduction to ITIL 4 Managing Professional
Lecture 1 Understanding the ITIL 4 Managing Professional Certification
Lecture 2 Key Concepts and Principles of ITIL 4
Section 2: ITIL 4 Specialist: Create, Deliver, and Support (CDS)
Lecture 3 Introduction to ITIL 4 CDS
Lecture 4 Service Value System (SVS) and Service Value Chain (SVC)
Lecture 5 Service Design and Transition
Lecture 6 Service Catalog Management
Lecture 7 Service Level Management
Lecture 8 Service Request Management and Fulfillment
Lecture 9 Service Measurement and Reporting
Section 3: ITIL 4 Specialist: Drive Stakeholder Value (DSV)
Lecture 10 Introduction to ITIL 4 DSV
Lecture 11 Understanding Customer Journeys
Lecture 12 Service Relationships and Experiences
Lecture 13 Communication and Stakeholder Management
Lecture 14 Customer Experience and Satisfaction Management
Lecture 15 SLA Management and Service Reporting
Section 4: ITIL 4 Specialist: High-Velocity IT (HVIT)
Lecture 16 Introduction to ITIL 4 HVIT
Lecture 17 Digital Transformation and ITSM
Lecture 18 ITIL 4 Practices for HVIT
Lecture 19 ITIL 4 and Agile/DevOps
Lecture 20 ITIL 4 and Lean Principles
Lecture 21 Managing IT Projects and Workflows
Section 5: ITIL 4 Strategist: Direct, Plan, and Improve (DPI)
Lecture 22 Introduction to ITIL 4 DPI
Lecture 23 ITIL 4 DPI Guiding Principles
Lecture 24 Governance and Organizational Structure
Lecture 25 Continual Improvement and Measurement
Lecture 26 Risk Management and Decision-Making
Section 6: ITIL 4 Managing Professional Exam Preparation
Lecture 27 Overview of the ITIL 4 Managing Professional Certification Exam
Service Desk and Support Staff: IT support staff will gain valuable insights into delivering efficient and customer-centric services, improving incident and request management.,IT Managers and Team Leads: Those responsible for managing IT services and teams will benefit from learning ITIL 4 best practices to optimize service delivery and drive value.,IT Professionals Seeking Career Advancement: Individuals looking to advance their careers in IT Service Management and become ITIL 4 Managing Professionals will find this course beneficial.,IT Consultants: IT consultants will find value in understanding the ITIL 4 framework to offer strategic guidance and recommendations to their clients.,IT Project Managers: IT project managers will learn how to align IT projects with business objectives and integrate ITIL 4 practices into project workflows.,Service Delivery Managers: Service delivery managers will learn how to optimize service levels, manage service requests, and improve overall service quality.,IT Governance and Compliance Professionals: Those involved in IT governance and compliance can gain a better understanding of how ITIL 4 supports effective governance and risk management.,IT Leaders and Executives: IT leaders and executives will gain strategic insights into how ITIL 4 can be integrated into their organizations to achieve business objectives.,IT Professionals Transitioning to ITIL 4: IT professionals familiar with previous versions of ITIL who want to update their skills and knowledge to ITIL 4 will benefit from this course.,Anyone Interested in IT Service Management: Individuals with an interest in IT Service Management and ITIL practices can enroll to gain a comprehensive understanding of ITIL 4.,Overall, this course caters to a wide range of IT professionals who seek to excel in managing IT services, driving stakeholder value, embracing high-velocity IT practices, and strategically improving IT services using the ITIL 4 framework.
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