Learn foundational troubleshooting and analysis skills for a career as a network support analyst

Learn effective techniques for troubleshooting network problems

Learn how to do root cause analysis for LAN/WAN and ISP network errors

Collect data with survey tools and create hypothesis

Isolate to fail point and analyze operational parameters

Leverage tools to become effective as a network support analyst

Packet Tracer (free) for student exercises

The purpose of the course is to teach proper troubleshooting and be effective as a network support analyst. Most of your will be spent doing troubleshooting whether you are entry level helpdesk, network eeer, or senior technical role such as CCIE. In fact, data center and field technicians must also troubleshoot deployment problems regularly.

This course will teach proven techniques that you can utilize in your day-to-day responsibilities. They are applicable to any network topology or vendor platform. As a foundational skill you will learn how to collect data, use support tools, fault point isolation, and perform root cause analysis. There are a variety of support tools included that can be utilized at work, on project, or with CCNA certification study.

Support Tier Levels Explained

Four Steps to Troubleshooting

Fault Point Isolation Techniques

Per-Hop and Reverse Ping

OSI Model Layered Approach

Comparison Method

Forwarding Path Analysis

This is a practical hands-on course with troubleshooting examples for the most common network errors. You will learn easy step-by-step procedures for fault point isolation with each lab topology. Student break/fix lab exercises are included as well to practice and verify your troubleshooting skills.

TCP/IP host parameters

DNS name server resolution

DHCP IP addressing errors

Internet and cloud connection

HTTP, FTP and email applications

Security filtering with ACLs

Destination unreachable errors

Layer 3 dynamic and static routing

CiscoNet Training Solutions is a certification training provider that has helped thousands of students study for Cisco certifications. Industry expert with 25+ years of IT experience, author, and recipient of Cisco spotlight awards.

This course is for anyone starting a career as a network support analyst

Network+ and CCNA certification students




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