What you'll learn
You will learn the roles and responsibilities of an administrative assistant and the significance of the administrative assistant apprenticeship program.
You will explore the understanding of workstations, tips on utilizing dictation and transcription, characteristics of offices, and office management.
You will gain a thorough understanding of modern office equipment, details of computer input and output devices, and how to use a copy machine.
You will assess the importance of administrative assistants, the basics of office filing systems, and the process of organizing computer files.
Learn about personal assistants' roles, the importance of interpersonal skills, and how to build a positive working relationship between bosses and assistants.
You will gain an understanding of how administrative assistants maintain email communication.
Learn conflict management strategies with employers, tips for handling workplace conflicts, and the benefits of maintaining to-do lists and action plans.
Learn the importance of diary management, note-taking techniques, types of corporate meetings, and the significance of meeting minutes.
Learn to make effective travel arrangements, book hotels efficiently, and understand the essentials for planning international travel.
You will find out how to choose the right company to deliver parcels, how the Royal Mail will operate, and what the format will be.
You will examine seven key steps of presenting, how to control the audience during the presentation, and tips and techniques on how to write business emails.
You'll understand about using email for business communications, setting up your email account, types of email communication, and its advantages.
Learn the importance of telephone etiquette, the key elements of proper phone manners, and how to speak professionally on calls.
Engage with supplemental materials, course notes, and quizzes to measure and enhance your learning in Executive Office Assistant and Secretary Skills.
Use the Executive Office Assistant and Secretary Skills course audiobook in each unit's resource section to enhance your understanding and learning experience.
You will receive tutor support & communicate with the tutor through the inbox.
You will obtain a certificate of completion in Executive Office Assistant and Secretary Skills.
Requirements
No experiences are needed. You will learn everything here.
Description
Transform your career trajectory and become an indispensable asset in the corporate environment with our Executive Office Assistant and Secretary Skills course. It is designed to provide you with the tools and expertise you need to excel on the executive support team.Administrative assistants ensure that everything in the office runs smoothly. An administrative assistant or an office assistant needs to possess excellent organizational and administrative skills. Take the first steps on your administrative assistant career path with an introduction to the role. A successful office assistant needs to understand the essential qualities, skills, and responsibilities. Through apprenticeship programs, these skills can be sharpened.This course will teach you about the importance of an organized workstation and daily routines to develop your skills critical in today's workplace. The course discusses the four elements of office management and emphasizes the importance of effective office supervision in managing activities effectively as a manager or supervisor. In addition to ensuring the accuracy and accessibility of records, our course teaches you about administrative responsibilities, filing systems, and digital organization.We will cover the responsibility of being a virtual personal assistant, you'll be able to utilize telephones, fax machines, computers, and other office equipment and technology that is essential in today's workplace.The most important part of the course is that it will teach you how to develop exceptional interpersonal skills as well as how to manage your relationships effectively, solve problems efficiently, and manage tasks effectively.Furthermore, the role of a PA or personal assistant is also discussed, which involves time management, diary management, and note-taking techniques to avoid procrastination, use time efficiently, and manage diaries. The course provides you with a wide range of practical skills for running an office smoothly, including meeting arrangements, travel planning, mail delivery, and shipping.Last but not least, this course demonstrates how an office assistant works for top executives, providing them with the latest information on time so that they can make decisions. The administrative assistant course will provide you with knowledge, skills, and attitudes that will enhance your career and increase your productivity.We deeply encourage you to enroll in our "Executive Office Assistant and Secretary Skills" course, which assures you to be a life-changing educational opportunity. Enroll now to develop into a competent and adaptable office assistant!This course includes the following Sections:Introduction to Administrative Assistant: During this section, you'll learn about administrative assistants, their skills, and the qualities they should possess while working, as well as their responsibilities and apprenticeship program.Workstation and Daily Routine: This section provides information on the importance of workstations and supplies in the workplace, how to use dictation and transcription, and how to keep client information confidential.Office Management and Supervision: You will understand the definition, importance, and four elements of office management, and how managers and supervisors manage all the activities.Office Equipment in an Organization: In this section, you will learn key office equipment such as telephones, fax machines, office computers, input and output devices, and copy machines.Keeping Accurate Records: Throughout this section, you will learn about administrative assistants' responsibilities, necessary checklists, filing systems in offices, and how to organize files on computers.Developing Interpersonal Skills: This section covers interpersonal communication and skills, as well as the skills of an excellent personal assistant. A receptionist in an office can also benefit from this section, as they will gain receptionist skills.Relationship Management: In this section, you will learn how to build a productive working relationship with your boss and assistants, as well as how to create a positive image and impression.Communication Skills of Administrative Assistant: In this section, we discuss body language skills and how to maintain different methods of communication, as well as what skills administrative assistants should possess.Dealing with People and Managing Conflicts: The section explains how to communicate effectively with employers, problem-solving techniques, how to assertively say "no" in communication, and strategies for dealing with conflicts.Task Management Tips: This section will teach you the importance of task management, seven major duties a manager should perform, and techniques to manage your tasks better.Time Management Techniques: In this section, you will learn the importance of time management, how to avoid procrastination in the workplace, and how to efficiently use your time.Diary Management & Note Taking: This section will discuss the different types of diary management, the purpose of updating the diary, and how to manage a diary to keep notes.Meeting Arrangement: This section explains how meetings are structured, the different types of corporate meetings, the importance of meeting minutes, and how they are conducted.Travel Arrangements: In this section, you'll learn how to ensure a smooth journey, from booking hotels to reserving transportation, and practical skills to make your traveling experiences more enjoyable.Mail Services and Shipping: In this section, you will learn how to select the correct delivery service for mail service as well as how to receive and send mail in the UK.Presentation Skills: The purpose of this section is to help you understand the principles of preparing a presentation, the seven basic steps of the presentation, and how to develop attention-grabbing skills.Business Writing Skills: During this section, you will learn how to plan before writing, some tips on how to improve your writing skills, and how to write an effective business email.Email Management: Here you will learn how to manage your emails effectively, create an internet email account, use email programs, and follow proper email protocols.Email Communication: Throughout this section, you will learn about different ways of writing emails, the benefits of using email, and how to develop your communication skills.Telephone Etiquette: The purpose of this section is to teach telephone etiquette skills, how to improve your telephone etiquette, and how to correct poor telephone etiquette.Talking The Right Way On The Phone: In this section, you will learn how to convey the appropriate way to speak on the phone most effectively.Voicemail Messages & Interoffice Calls: In this section, you will learn how to use voicemail messages, how to transfer calls, how to take messages, and how to end a conversation.
Overview
Section 1: Introduction to Administrative Assistant
Lecture 1 An Overview of the Role of an Administrative Assistant
Lecture 2 Skills and Qualities of Administrative Assistant
Lecture 3 Key Contributions of an Administrative Assistant to Organizational Success
Lecture 4 Apprenticeship Program for Administrative Assistant
Section 2: Workstation and Daily Routine
Lecture 5 The Importance of a Well-Organized Workstation
Lecture 6 How to Effectively Order Office Supplies for Your Organization
Lecture 7 Use of Dictation and Transcription
Lecture 8 Confidential Information
Section 3: Office Management and Supervision
Lecture 9 Definition of an Office
Lecture 10 Characteristics of an Office
Lecture 11 Requisites of an Ideal Office
Lecture 12 Importance of an Office
Lecture 13 What is Office Management
Lecture 14 Four Elements of Office Management
Section 4: Office Equipment in an Organization
Lecture 15 The Evolution of Telephones: From PBXs to VoIP
Lecture 16 Why Do Fax Machines Still Have a Place in Modern Offices?
Lecture 17 Office Computers: The Backbone of Business Productivity
Lecture 18 Computer Input and Output Devices
Lecture 19 Copy Machines
Section 5: Keeping Accurate Records
Lecture 20 Crucial Duty of Administrative Assistant in Record-Keeping and File Management
Lecture 21 Checklist Before Starting a File
Lecture 22 Basic Filing System in The Office
Lecture 23 Computer Files Organisation
Section 6: Developing Interpersonal Skills
Lecture 24 Interpersonal Communication and Skills
Lecture 25 Key Interpersonal Skills
Lecture 26 Interpersonal Skills Explained
Section 7: Relationship Management
Lecture 27 Relationship Building Between the Boss and the Assistant
Lecture 28 Crafting a Positive Image and Impression
Lecture 29 Positive Attitude to Remove Stress
Lecture 30 Professional Image for Effective Relationship
Lecture 31 Working Style in The Workplace
Section 8: Communication Skills of Administrative Assistant
Lecture 32 Body Language: The Art of Communicating Without Words
Lecture 33 Understanding Visual, Auditory, and Kinaesthetic Communication Styles
Lecture 34 Matching and Mirroring
Lecture 35 Email Communication Best Practices for Administrative Assistants
Lecture 36 Listening Skills
Section 9: Dealing with People and Managing Conflicts
Lecture 37 Problem-Solving Techniques in an Organization
Lecture 38 Assertiveness During Communication
Lecture 39 Learn to Say "No"
Lecture 40 Think Before Speaking
Lecture 41 How to Effectively Deal with Conflict as an Employer: Strategies for Success
Section 10: Task Management Tips
Lecture 42 What is Task Management
Lecture 43 Why Management is Important
Lecture 44 Seven Major Roles that a Manager Should Adopt
Lecture 45 Quinn's Categories of Management Model
Lecture 46 Task Management Tips and Techniques
Section 11: Time Management Techniques
Lecture 47 Importance of Time Management
Lecture 48 Solving The Procrastination Problem
Lecture 49 Maintaining an Activity List
Lecture 50 Creating Action Plans
Lecture 51 Keeping a To-DO List
Lecture 52 Scheduling
Section 12: Diary Management & Note Taking
Lecture 53 The definition and importance of Diary Management
Lecture 54 The different types of diary management
Lecture 55 Note-taking
Lecture 56 Methods and techniques for note-taking
Section 13: Meeting Arrangement
Lecture 57 Meeting Anatomy
Lecture 58 Types of Corporate Meetings
Lecture 59 Scheduling Meetings and Some Problems
Lecture 60 Meeting Minutes
Section 14: Travel Arrangements
Lecture 61 Business Travel and Making Travel Arrangements
Lecture 62 Hotel Reservations
Lecture 63 Reservations of Transports
Lecture 64 International Travel
Section 15: Mail Services and Shipping
Lecture 65 What is Service Mail
Lecture 66 Choosing The Right Parcel Delivery Company
Lecture 67 What is Royal Mail?
Lecture 68 How to Format Royal Mail?
Lecture 69 Royal Mail in 21st Century
Lecture 70 Sending Mail and Parcel in The UK
Lecture 71 Sending Mail Internationally with The UK Postal Service
Lecture 72 Receiving Parcels from Overseas
Lecture 73 Business Mail for Companies
Section 16: Presentation Skills
Lecture 74 Presentations are About Communication
Lecture 75 Principles for Preparing Presentations
Lecture 76 Seven Basic Steps of Presentation
Lecture 77 Stages of Planning a Presentation
Lecture 78 Controlling The Audience During Presentation
Lecture 79 Looking After Yourself
Lecture 80 Answering Questions
Section 17: Business Writing Skills
Lecture 81 Planning and Writing Objectives
Lecture 82 Tips to Develop Effective Business Writing Style
Lecture 83 Business Memo
Lecture 84 Effective Business Email Techniques
Section 18: Email Management
Lecture 85 Overview of Email: An Essential Communication Tool for Businesses
Lecture 86 Email Accounts
Lecture 87 Securing Your Email: Best Practices for Passwords
Lecture 88 Email Programs
Lecture 89 Managing Emails: Tips and Tricks for an Organized Inbox
Lecture 90 Email Protocol for Administrative Assistant
Section 19: Email Communication
Lecture 91 Managing Communication and Information
Lecture 92 Email Communication
Lecture 93 Categories of Email
Lecture 94 Advantages of Using Email
Lecture 95 Quality Communication
Lecture 96 Adopt Email Best Practices
Section 20: Telephone Etiquette
Lecture 97 Telephone Etiquette
Lecture 98 Importance of Telephone Etiquette
Lecture 99 Elements of Proper Phone Etiquette
Lecture 100 Telephone Etiquettes that Should Follow
Lecture 101 Correcting Poor Telephone Etiquettes
Section 21: Talking The Right Way On The Phone
Lecture 102 How to Speak Professionally on The Phone: A Step-By-Step Guide
Lecture 103 The Art of Listening And Silence
Section 22: Voicemail Messages & Interoffice Calls
Lecture 104 How to Use Voicemail Messages
Lecture 105 Benefits of Using Voice Mail in Your Business
Lecture 106 What Are Interoffice Calls
Lecture 107 Tips for Transferring Calls
Lecture 108 How to Place Callers on Hold
Lecture 109 Taking Messages
Lecture 110 How to End The Conversation
Executive Assistants,Personal Assistants,Administrative Assistants,Secretaries,Virtual Personal Assistants,Office Administrators,Office Managers,Executive/Private Secretaries,Anyone who wants to become certified for executive assistant work,A personal secretary who is looking for a promotion
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