Improve your customer service while improving agent productivity
What you'll learn
Integrating Zendesk with Power Automate Flow and Teams
Zendesk Customization - fields, triggers, and webhooks
Calling ChatGPT from Zendesk
Best practices when using Power Automate Cloud
Agentic knowledge using ChatGPT and Power Automate Flow
Requirements
Zendesk Support account with admin access
Power Automate Cloud with the premium HTTP connectors
An active OpenAI account with API access
Some basic knowledge of Power Automate Cloud, JSON, RESTful API calls will be very helpful
Description
Harness the power of AI to take your customer service to the next level! You'll learn to augment Zendesk Support by integrating it with Power Automate, ChatGPT and Teams to improve productivity and surface issues earlier so that they can be addressed proactively before causing customer dissatisfaction. And when tickets do escalate, provide meaningful insights to your leadership team via Teams so that decisive action may be taken before further damage is done.You'll learn best practices for using Power Automate and get your creative juices flowing to develop even more useful tools for your customer service organization to thrive and flourish in an environment continually challenged by doing more with less and learning how to embrace the wealth of productivity gains that await the brave early adopters of this fascinating field of large language models and artificial intelligence.Welcome to "Mastering Customer Service Automation: Zendesk, ChatGPT, Power Automate & Teams Integration" - a comprehensive course designed to revolutionize your customer service operations. This course is perfect for customer service agents, leadership team members, and anyone interested in enhancing their customer service skills using cutting-edge technology.In this course, you'll learn how to integrate Zendesk Support, ChatGPT, Power Automate, and Microsoft Teams to create an efficient, automated customer service workflow. You'll discover how to generate on-demand ticket summaries as private comments, providing crucial insights such as the duration a ticket has been open, unanswered customer queries, customer sentiment, and recommended next actions.We'll delve into the power of ChatGPT, exploring how it can be leveraged to understand customer sentiment and assist in formulating appropriate responses. You'll learn how to use Power Automate to automate routine tasks, freeing up valuable time to focus on complex customer queries. We'll also cover the integration of Microsoft Teams, enabling seamless communication and collaboration within your customer service team.One of the highlights of this course is a deep dive into Power Automate Cloud. You'll learn best practices for using this powerful tool, from creating efficient workflows to handling exceptions and errors.By the end of this course, you'll have a solid understanding of how to integrate and utilize these tools to enhance your customer service operations. You'll be equipped with the skills to provide faster, more effective responses to customer queries, leading to improved customer satisfaction and loyalty.Join us on this journey to transform your customer service operations and take your skills to the next level!
Overview
Section 1: Introduction
Lecture 1 Why build your own?
Section 2: The Recipe
Lecture 2 The Recipe
Section 3: Power Automate Best Practices
Lecture 3 Power Automate Best Practices
Lecture 4 Enable Experimental Features
Lecture 5 Name variables meaningfully and add comments
Lecture 6 Optimize API Calls
Lecture 7 Setup Multiple Users
Lecture 8 Anticipate Errors
Lecture 9 Work Around Known Issues
Lecture 10 Save Time - Use the Clipboard and SCOPE
Lecture 11 Make Copies before Making Changes
Section 4: Assembling the ingredients
Lecture 12 Fields and Forms
Lecture 13 Triggers and Webhooks
Lecture 14 Aside - Evolution of AI and this course
Lecture 15 Go with the flow - initial call to collect comments
Lecture 16 Accommodating pagination
Lecture 17 Adding relative time calculations, selection and filtering
Lecture 18 Calling ChatGPT
Lecture 19 Publishing the results
Lecture 20 Catch and address a bug
Lecture 21 Swapping out the test trigger
Lecture 22 Obtaining the parameters
Lecture 23 Final testing
Section 5: Summary and Final Thoughts
Lecture 24 Epilog and future courses
Customer service departments that want to take Zendesk to the next level of support,Person's with a natural curiosity and passion for customer service excellence
Screenshots

https://www.udemy.com/course/summarization-and-escalation-of-zendesk-tickets-with-chatgpt/

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