Quality management, Business excellence, Customer satisfaction, Profitability, Improvement tools and Techniques
What you'll learn
The profound meaning of quality and quality management
The difference between quality assurance, quality control, and quality management
The historical evolution of the quality concept and the Business process management tools
The seven principles of quality management and their contribution to business excellence
Types of customers, customer's segmentation process, and listening to voice of the customer and customer's requirements
Use of The House of Quality to translate customer's requirements into technical specifications for improvement and competitive analysis
Kano Model as a customer satisfaction visualizing tool
Measurements, Types of data, mistakes in measurements, and Kaizen & Six Sigma improvement methodologies
The seven tools of quality control known as The 7 QC tools, and their use in solving problems
a step-by-step guidelines for implementing a quality management system according to ISO 9001 and understanding the accreditation and certification process
Requirements
Basic understanding of English Language
Microsoft Excel and Microsoft PowerPoint
Description
Explore the profound meaning of quality and quality management from quality experts' perspective. Learn the difference between quality assurance, quality control, and quality management with illustrative examples from our daily and work life. Understand the historical evolution of the quality concept and the business process management tools. Expand your knowledge with the seven principles of quality management and their contribution to business excellence, and discover the impact of quality deployment on business profitability.Identify types of the customers, and the segmentation process, listen to voice of the customer, and collect and translate customer requirements into technical and measurable specifications using the incredible house of quality tool. Assess products and services features from the customer perspective and measure customer satisfaction level using the visualizing Kano Model. Learn about measurements, types of data, mistakes in measurements, and the seven quality control tools known as The 7 QC Tools, they are very effective for solving problems. Exercise an assignment for professionally solving problems and create a professional report using downloadable templates and a downloadable report format to enhance your reporting skills, send it to me for evaluation and get my feedback for improvement. Additionally, discover the Kaizen and Six Sigma methodologies as continual improvement tools and techniques.Get a step-by-step guidelines to implement a quality management system according to ISO 9001 using essential project management tools, templates, and software, and gain a thorough understanding of how the international accreditation and certification process works.get at the end of the course my valuable tips to help you improve your work place, job performance and enhance your promotion opportunities
Who this course is for
Employees , business owners, business leaders, pioneers, and entrepreneurs from all fields and all industries. Engineering, healthcare, education, industrial, hospitality, construction, food and beverage, projects, operations and so on
All employees across entire organizational levels from fresh graduates, seniors, Managers, Project Managers, Leaders, Specialists, Associates, Supervisors, Foremen. and from all departments like design, quality, production, maintenance, procurement, HR, material, sales and marketing and IT.
Diploma holders, Bachelors degree, Masters degree, and PhDs
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