What you'll learn
How to consistently deliver excellent customer service that drives business success
The five common reasons customer service fails and how to prevent these mistakes in your own interactions
Proven techniques for making a powerful and lasting first impression with customers
The essential components of a professional appearance and how to present yourself confidently in customer-facing roles
Effective strategies for greeting customers in a way that sets the tone for a positive experience
How to handle customer complaints constructively, turning challenges into opportunities for loyalty
Key attitudes and actions that make customers feel valued and appreciated, ensuring they return
How to manage difficult face-to-face customer interactions with professionalism and poise
Techniques for handling customer complaints over the phone, ensuring clear and empathetic communication
How to build and maintain strong customer relationships, converting satisfied customers into loyal advocates
The importance of housekeeping standards in maintaining a professional, safe, and productive environment for customers
Requirements
No prior knowledge is required.
Description
Customer service training is a vital part of any business and can ultimately be what either makes the business a success or marks it as a failure. Frustrated or unhappy consumers can have a negative impact on your business operations.Regardless of the nature of your company's business, it is important to adopt the right strategies to better the quality of customer service. FUEL's Interact with Customers 12 training modules provide the skills to ensure customer satisfaction with a product or service before, during and after the customer's requirements are met.The topics covered in this course encompass the below modules, and will give you a solid introduction to some of the most often overlooked, and misunderstood sections of customer service training.MODULE 1: Good Customer ServiceMODULE 2: Customer Service PoliciesMODULE 3: Customer LoyaltyMODULE 4: First ImpressionMODULE 5: Personal AppearanceMODULE 6: Greeting CustomersMODULE 7: Housekeeping StandardsMODULE 8: Customer ComplaintsMODULE 9: Dealing with Customers: Attitudes and ActionsMODULE 10: Dealing with Customers: Face-to-FaceMODULE 11: Dealing with Customers: On the PhoneMODULE 12: Customer RelationsQuizzes after each module recap the central concepts explained in each of the lectures and assists in retaining the central message
Overview
Section 1: Good Customer Service
Lecture 1 Good Customer Service
Section 2: Customer Service Policies
Lecture 2 Customer Service Policies
Section 3: Customer Loyalty
Lecture 3 Customer Loyalty
Section 4: First Impression
Lecture 4 First Impression
Section 5: Personal Appearance
Lecture 5 Personal Appearance
Section 6: Greeting Customers
Lecture 6 Greeting Customers
Section 7: Housekeeping Standards
Lecture 7 Housekeeping Standards
Section 8: Customer Complaints
Lecture 8 Customer Complaints
Section 9: Dealing with Customers: Attitudes and Actions
Lecture 9 Dealing with Customers: Attitudes and Actions
Section 10: Dealing with Customers: Face-to-Face
Lecture 10 Dealing with Customers: Face-to-Face
Section 11: Dealing with Customers: On the Phone
Lecture 11 Dealing with Customers: On the Phone
Section 12: Customer Relationships
Lecture 12 Customer Relations
Retail Staff,Hospitality Industry Workers,Service Industry Professionals,Healthcare Providers,Financial Services Personnel,Automotive Industry Staff,Small Business Owners
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