It illustrates how social media analytics can help firms build transformational strats and cope with the challenges of social media technology.
By focusing on the relationship between social media and other technology models, such as wisdom of crowds, healthcare, fintech and blockchain, machine learning methods, and 5G, this book is able to provide applications used to understand and analyze the impact of social media. Various industries are called out and illustrate how social media analytics can help firms build transformational strats and at the same cope with the challenges that are part of the landscape. The book discusses how social media is a driving force in shaping consumer behavior and spurring innovations by embracing and directly engaging with consumers on social media platforms. By closely reflecting on emeg practices, the book shows how to take advantage of recent advancements and how business operations are being revolutionized.
is written for acadians and professionals involved in social media and social media analytics.



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